GE 213: How FreeeUp Founder Nathan Hirsch Built a $5M/Year in Revenue Business and Manages 500 Freelancers Remotely (podcast) With Nathan Hirsch

Nathan Hirsch

Hey everyone, today I share the mic with Nathan Hirsch, CEO and founder of FreeeUp, a platform that connects businesses of all shapes and sizes with top freelancers across the world.

Tune in to hear Nathan share how a frustration with the hiring process forced him to come up with the idea for FreeeUp, how he acquired their first 500 customers, the process that will get them to $5M in revenue this year and allows him to manage 500 freelancers remotely, and the success of their referral program.

Download podcast transcript [PDF] here: How FreeeUp Founder Nathan Hirsch Built a $5M:Year Business & Manages 500 Freelancers Remotely TRANSCRIPT

Time-Stamped Show Notes:

  • 00:48 – Leave a review and rating and subscribe to the Growth Everywhere podcast
  • 01:24 – Nathan is a 28-year old serial entrepreneur, he started his first business by buying and selling text books, before moving on and finding his niche in baby products, home goods and outdoor stuff
    • 02:04 – Nathan got the idea for FreeeUp because he got frustrated that he was spending too much time on the hiring process and wanted to get a way to access the top talent
    • 02:35 – Nathan still does his e-commerce business and it makes him 5 to 7 million dollars a year—he runs it through Amazon’s drop shipping
  • 03:42 – FreeeUp is different from other marketplaces as it is not a job order, when customers submit a work request, FreeeUp does the vetting and handpicks a freelancer just for you
    • 04:12 – They also offer a “no turn-over guarantee” – if the worker quits for any reason, FreeeUp covers all training and placement costs associated with finding a new worker right away
  • 04:34 – Nathan hired a lot of people for his own business and started the pool of freelancers for FreeeUp from there, he then did Facebook ads and looked for more recruits
    • 05:01 – Nathan then did a referral program for clients and workers
  • 05:24 – They have a client rate and worker rate and get their income from the difference of the hourly rate
    • 05:52 – About 15% of the workers at FreeeUp are from other marketplaces like Upwork and they are paid through there
  • 06:47 – FreeeUp is about to hit its goal of 7,000 billing hours in a week
    • 07:02 – In terms of revenue, they are looking at hitting 4 to 5 million this year but this depends on busy season
    • 07:31 –FreeeUp secure its first 500 customers through cold emails
  • 08:18 – Nathan built his own tools because the outside models do not fit his own business model
  • 09:47 – In terms of acquiring clients, the referral program is working well for the company, they contacted a lot of influencers and give good kickbacks
  • 11:03 – Nathan manages 500 workers remotely – he has 20 people working directly under him for FreeeUp, he has 10 people for his Amazon team and the marketplace of 500+ freelancers
    • 11:34 – The freelancers have big group chats that include everybody and Nathan and his partner interact with them on a daily basis
    • 12:02 – Nathan uses Skype for communicating with his teams
  • 12:21 – Tell us one big struggle you’ve faced while growing either of these businesses – When Nathan was just starting his Amazon business, he had this vendor that he was selling a lot of products from
    • 12:39 – It was so good that Nathan did not look at other vendors and he was able to build the business to a good point
    • 12:59 – Nathan had a vacation and on the first day, his manager said the supplier did not want to work with them anymore
    • 13:07 – An hour later, Nathan’s accountant called saying someone filled a tax return in his name and stole $60,000 from the government
    • 13:23 – Nathan learned never to rely on just one supplier or revenue stream
  • 14:26 – What’s one big thing that’s really impacted your life dramatically? – Two to three years ago, Nathan’s house was broken into and the thieves stole his girlfriend’s car, his laptops, and everything valuable—they ended up living at his girlfriend’s parent’s house for 6 months
    • 15:22 – It was busy season and Nathan had to work on orders while trying to get his life back together
  • 15:33 – What’s one big change you’ve made in the last year that has impacted you or your business? – Working out, joining a gym and adopting a puppy
    • 16:34 – Nathan got the dog from the pound and says the dog is really well-behaved
  • 17:03 – Nathan opened an office in year 5 after being remote and realized it was not a good business decision so he went back to remote
  • 18:22 – Nathan’s partner worked on building the company culture for their remote team
  • 19:10 – Nathan says the way you get the most out of your workers is by having a great culture
    • 19:30 – During hiring, they were already looking for a specific kind of person – someone who enjoys working and is passionate about what they do
    • 20:10 – It’s about creating an environment where honesty and feedback is appreciated
    • 20:22 – It’s about treating people well and giving recognition
  • 20:46 – What’s one tool you’ve added in the last year, like Dropbox? – JIRA
  • 21:17 – What’s one must read book you’d recommend to everyone? – Zappos’ The Pursuit of Happiness
  • 21:54 – What’s one blog or podcast that you tune into all the time? – Tracy Hazzard
  • 22:23 – CEO Space is a community of business owners that come together for networking and workshops
  • 23:12 – Go to FreeeUp.com to book an appointment with Nathan and if you sign up and mention this podcast, you get a dollar off your first worker forever, check out the blog and Nathan’s book

3 Key Points:

  1. Do not rely on just one source of anything—income, supplier, whatever. Diversify and work with multiple sources to ensure the sustainability and the growth of your business.
  2. Managing a remote team successfully means having a good, top-down company culture.
  3. Honesty in feedback is important to creating a winning company.

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Full Transcript of The Episode

Show transcript
Nathan Hirsch:
The referral program's huge. It's been a hit. We're on pace to pay out over $150,000 this year in referral money. We contact lots of influencers and it's kind of a great relationship. We make the influencers look good. We take really good care of their clients. They have someone to direct clients to that are looking to hire, instead of just saying, "Hey, go to Upwork."

Speaker 2:
Do you want to impact the world and still turn a profit? Then you're in the right place. Welcome to Growth Everywhere. This is the show where you'll find real conversations with real entrepreneurs. They'll share everything from their biggest struggles to the exact strategies they use on a daily basis. If you're ready for a value-packed interview, listen on. Here's your host, Eric Siu.

Eric Siu:
Before we jump into today's interview, if you guys could leave a review and a rating, and also subscribe as well, that would be a huge help to the podcast. If you actually enjoy the content and you'd like to hear more of it, please support us by leaving us a review and subscribe to the podcast as well. Thanks so much. All right everybody. Today we have Nathan Hirsch who is the CEO and founder of FreeeUp, which allows you to hire the top 1% of freelancers in the world. Nathan, how's it going?

Nathan Hirsch:
Going great Eric. How are you?

Eric Siu:
Doing well. Thanks for being on the show. Why don't you tell us a little more about who you are and what you do over there at FreeeUp.

Nathan Hirsch:
Sure. I'm a 28-year old serial entrepreneur. I started my first multimillion-dollar business when I was just 20 years old, in college, looking for some extra beer money, I started buying and selling textbooks, cutting off the school bookstore, which they didn't love, and really running a business solely dependent on Amazon. I got away from textbooks, started a little trial and error. Eventually found my niche in baby products, home goods, and outdoor stuff. From there, when I graduated, I opened up an office. I started hiring and we were growing. I just became so frustrated that I was spending 50% of my time going through resumes and interviewing people, and using the different marketplaces like Upwork and Freelancer.


I just wanted there to be a better way for me to quickly get access to top talent. I had the idea of FreeeUp where, instead of posting a job, we get hundreds of applicants every week. We vet them for you and we make them available to people quickly. If you're a business owner or a client, you can just quickly request a worker and have someone ready to go by the end of the day, whether it's a short-term or a long-term project.

Eric Siu:
Great. Let's rewind back to your college days. I mean, you're running this eCommerce thing. How big did you make it? Did you shut the whole thing down or did you sell it? What happened?

Nathan Hirsch:
I still run it. It does between five and seven million dollars a year. We do Amazon drop shipping. There's a lot of pros and cons to it. There's a big cash flow advantage, right? We don't pay for anything until we sell it, but there's also a lot of quality control that goes with it. Because we have suppliers that we're completely dependent upon. Amazon doesn't want to hear that we messed up or that the suppliers messed up. We messed up. It kind of has its limits and the bigger you get, the riskier you get. We kind of found a good place. Also, after eight years, it was time for me to try something new. I spend the majority of my time on FreeeUp.

Eric Siu:
Cool. Just a little more on the drop shipping business. Is that predicted like a 10% margin kind of thing? I'm not too familiar with drop shipping.

Nathan Hirsch:
Yeah, 20% gross and then, depending on what your other expenses are, you usually get in that five to twelve range.

Eric Siu:
Cool, great. FreeeUp, I'm seeing these other ones. There's Toptal which hires the top 3%. Then there's some other ones out there too. What makes FreeeUp different from the other marketplaces out there.

Nathan Hirsch:
Yeah. Toptal is more on developers. Out of all the marketplaces that's the one we're most similar on. But we have a much wider variety of skill sets. The difference between us and like the Upworks of the world, we're not a job board. When you submit a work request, we'll introduce you to one person that we hand picked. You don't have to hire them. You can always give us feedback and we'll send you someone else, but we're doing all the vetting for you.


You don't have to do lots interviews and go through different applicants and stuff like that. We offer workers from $5 to $50 an hour. Everything from your customer service all the way to your top ex-Amazon and Facebook ad experts. On the back end, what's cool about us is we have a no-turnover guarantee. If our workers quit for any reason, we cover all retraining, all replacement costs, and get you a new worker right away. That's something that us unique.

Eric Siu:
Got it. You guys are like a chicken and an egg thing, right? How are you guys sourcing ... How is all this great talent finding out about FreeeUp?

Nathan Hirsch:
I had the advantage that I had a business where I was hiring a lot of people. I took a lot of the people there that were being used part-time and I started off my [inaudible 00:04:35] at work there. I had this great base of workers that I knew was reliable. Maybe there were some people that I'd used in the past for a one time or some projects here and there. I had this really great base. What I quickly found out, and when you start a company you never know what the client reaction's going to be like, but people loved it. They just had access to this talent very quickly. From there we started recruiting and running Facebook ads and posting in Facebook groups and stuff like that.


Then we launched the referral program. On the client side, you get 50 cents for every hour that people refer forever. The same thing on the workers side. Workers would start to refer other workers, people from other marketplaces, or people that they worked with before. We just started adding talent pretty rapidly.

Eric Siu:
Awesome. How do you guys make money?

Nathan Hirsch:
Sure. There's a difference between the client rate and the worker rate. It's 15%. There's no sign-up fees, no monthly fee. We just make the difference on the hourly rate.

Eric Siu:
I know it seems like these outside platforms before, let's say like a Freelancer or Upwork, for example, they don't want you to contact the people directly. How do you get around that? How do you prevent that?

Nathan Hirsch:
Sure. It's not like we're just stealing people from other marketplaces. If we do, we follow their terms pretty strictly. Most of them are more centered around the payment. We get about 15% of our workers from the marketplaces like the Upworks. For those that we do, we pay them through there. While they can contact our clients and work for them, we almost act like an agency where we pay them through a marketplace, but they're doing the work for our clients.

Eric Siu:
Great. Makes sense. By the way, where does all your energy come from? Because you talk really fast and I talk really fast. This is going to be the fastest podcast ever. Where does all that come from?

Nathan Hirsch:
Oh my God. It's hilarious because two weeks ago I had shoulder surgery. Then last week I was in a conference from 8:00 in the morning till 9:00 at night. This is my third or fourth podcast of the week. I'm running on no sleep and I've never had more energy.

Eric Siu:
Where does the energy come from? I'd be so tired.

Nathan Hirsch:
I don't know. It's just that entrepreneurial spirit. I'm passionate about what I do. I'm excited to be on your podcast and meet you for the first time. It's fun for me.

Eric Siu:
Cool, great. What kind of numbers can you share around the business today on FreeeUp?

Nathan Hirsch:
Sure. We're about to hit 7,000 billed hours in a week. Which was a goal of ours, but not ... Right when we started. It's one of those things that we're actually taking a trip to the Philippines and we're celebrating it. It's pretty cool to have an awesome team that's been able to do that. In terms of revenue, we should hit over four or five million dollars in revenue this year. This is like year two-and-a-half, depending on what you count the first six months. A lot of that depends on busy season, right? We're in eCommerce where a lot of the business comes in the fourth quarter, if you have anything to do with eCommerce. That's kind of where we're at right now.

Eric Siu:
How are people finding out about FreeUp nowadays? Actually, just to back up a second, how did you go about acquiring, let's just say your first 500 customers for FreeeUp?

Nathan Hirsch:
Yeah, that's a great question. A lot of it was cold emailing and cold calling. I mean, I was in the trenches just contacting different companies, explaining my expertise, and my background. Making sure the first 100 customers, or 500 customers, like you said, are really taken care of. That's something that I stress to new business owners. You have to treat those new clients like gold. You're going to mess up, there's going to be mistakes, especially if you're a startup. You have to fix them and take responsibility and make it right so that every single one of those people are happy.


They'll tell other people. You institute a really good referral program. You do all the different social media marketing and stuff like that. A lot of it is those cold emails, and cold phone calls, and referrals during that first year of the company.

Eric Siu:
Great. What tool did you use to manage all your cold emailing?

Nathan Hirsch:
A lot of the stuff that I've used I build myself. It's one of my pet peeves. I try to use as little outside software as possible because it never really fits my business model. Going all the way back to Amazon, when I was using replacing software, they were all okay, but it was about 80% of what I wanted. Whether it's creating Excel macros, which is what I use for creating my system of lead generation, or building our FreeeUp software. We didn't want to use someone else's like Hubstaff and stuff like that. I'm really all about just building, whether it's a makeshift software or a good, solid foundation for your company, so you're not relying on other people and you don't get to the point where it doesn't really fit your business model.

Eric Siu:
Do you have an engineering background?

Nathan Hirsch:
I don't. I have developers that I've worked with for years that I give ... Our lead developer has equity in the company. They're people that I really trust. You and I both know developers speak their own language. They can be hard to deal with. But when you find people that you're on the same page with, and you can actually work with and develop a business relationship with, you have to hold on to those people and treat them well.

Eric Siu:
Totally. Totally agree man. Last year the third podcast, but every single podcast we just talked about Harri. That's like the biggest subject nowadays. Okay, that's great. Harri is actually one of the biggest. People want to ... What's the newest growth pack. Harri's is one of the biggest growth packs, okay? What's the most effective thing that you're doing today in terms of customer acquisition?

Nathan Hirsch:
In terms of gaining clients?

Eric Siu:
Yep.

Nathan Hirsch:
The referral program's huge. It's been a hit. We're on pace to pay out over $150,000 this year in referral money. We contact lots of influencers and it's kind of a great relationship because we make the influencers look good. We take really good care of their clients. They have someone to direct clients to that are looking to hire, instead of just saying, "Hey, just go to Upwork." There's no kickback. With us, we have a great kickback for them. We take care of their clients. They can promote us. We have a lot of great content when it comes to hiring, and recruiting, and training, and integrating people into your team. Then motivating them and reducing turnover, which is what it's all about. It's kind of that win-win-win across the board.

Eric Siu:
I do remember reading about your referral program before. How are people finding out about your referral program?

Nathan Hirsch:
It's all on the site. When people sign up as a client, it's something that we tell them. We're kind of in that mentality. We know it's our job to prove our workers to you. We know there's lots of other marketplaces out there. We know people will come to us, a lot of times because they've had bad experiences. Let us prove it to you and if you like it, then take advantage of our referral program. A lot of our clients get heavily discounted workers each week, or even free workers each week, just by telling other people about us.

Eric Siu:
All right. Well I read something somewhere where you managed 250 freelancers remotely. Can you tell me about that story?

Nathan Hirsch:
Yeah. Right now it's over 500 remotely. I have my 20-person internal team that works under me in FreeeUp. That includes my marketers, my assistants that cover my Skype and the 3,000 Skype messages I get a day. My emails, everything from running the social media, to the click funnels, to building the website. So I have that. Then I have my Amazon team which is about 10 people now. That's all remote. On top of that I have the marketplace of 500-plus freelancers. Although there's freelancers, we're more of an organized marketplace where people are accountable. We do have big group chats with everyone in it. Not only that, but broken down for Amazon experts, and eBay experts, and Shopify, and all of that, so that people can collaborate and really work together as a team. With my business partner, Conner and I, and my 20-person internal team, we really are overlooking 500 freelancers at a time on a daily basis.

Eric Siu:
Holy crap. You've talked about chat programs. Are you guys using Slack? What else are you guys doing or using to glue everything together?

Nathan Hirsch:
Right now we're using Skype, to be honest. I love Skype and I challenge anyone to be faster on Skype than me. It's something that it hasn't gotten big enough that we had to get off it. Although I'm sure that's coming sometime soon.

Eric Siu:
Got it. Great. You have these two successful businesses. I'm assuming you have to have some other stuff going on too. Tell us about one big struggle you faced while growing either of these businesses, or maybe another one.

Nathan Hirsch:
Sure. The biggest struggle and I've told this story before. Background story of my Amazon business. I had this awesome vendor that I was selling a ton of products from them. It was so good that it just wasn't worth it for me to research other ways to make money. I could just keep finding products for them and they were coming out with new stuff. Sell, sell, sell. I built the business to a good point. I was making more money than I ever had in my life. I had hired a management team, which was a struggle at first, because I was hiring for the first time and I had no idea what I was doing.


It was finally time for me to take a vacation. I left for a few days. On day one I was in Myrtle Beach for vacation, and I got a call from my manager saying that the supplier decided to no longer work with us anymore. Then an hour later I get a call from my accountant saying that someone had filed a tax return in my name and stolen like 60 grand from the government. Within a few hours, I went from this unbelievable high to this bottom low.


The flip side of that is we came back and we were like, "Okay, what did we learn from this? Let's not rely on one person or one thing or one supplier ever again." We were like, "Hey, we have this much money to churn through. Let's go balls to the wall and see what we can come up with." We contacted lots of different people, lots of different suppliers. Within six months, not only were we selling more, but we were so much more diverse and protected that if anyone had decided to drop us, we were going to be okay.


That's kind of the lesson I learned so early on as an entrepreneur. I've used that for all the parts of my life really. From having different revenue streams and different businesses, to not hiring a manager and training them to do every little thing in the company. Having a 20-person team where everything's really divided up so if someone does decide to quit, which rarely happens, it's easily replaceable and it doesn't set me back months. Obviously, on the supplier side, making sure that you're always looking for new revenue streams and new places to get your product.

Eric Siu:
We talked about the one big struggle you faced around the business but around your life, in general. It could be personal, it could be business again. What's one big thing that, either positive or negative, that's really impacted your life dramatically? For example maybe, I don't know? Someone broke into your house and destroyed everything. I don't know.

Nathan Hirsch:
Must have been two or three years ago now, but our house was broken into and they stole my girlfriend's car. They stole both laptops that I had, pretty much everything valuable in the house. We ended up moving out. I was an entrepreneur. I had just moved down to Orlando, Florida from Massachusetts a few years ago. I ended up moving everything out and living at my girlfriend's parents house for six months. I was like this business owner that was doing pretty well. Just like living there, trying to find out where I was going to go. I liked that area but I didn't want to get robbed again. I was at the point in my life where I wanted to buy a condo. It was also busy season. In my Amazon business and busy season there's not much time to do anything else because there's just so much going on between orders and customer service. I'm sitting there on my girlfriend's parents' couch essentially working for a few months trying to just get through busy season to get my life back together.

Eric Siu:
Wow. That's crazy. Great. What's one big change you've made in the last year that has impacted you or your business? Maybe you started doing CrossFit.

Nathan Hirsch:
I'm a big fan of working out in general. Before I had shoulder surgery a few weeks ago I was working out five days a week. It's something I strongly recommend. A lot of people on my internal team, I almost push it on them a little bit. I'm like, "You can't stare at your computer for ten hours a day and then go to sleep. You've got to get some kind of physical activity." I actually joined CrossFit. I wasn't a huge fan of that but I found this other gym right by me that's a little bit more intense, like one-hour workouts every day. That's something that I really look forward to on a day-to-day basis.


On the flip side of that, I recently adopted a puppy, which is probably one of my best life decisions. I've never owned a dog before, but my girlfriend and I adopted a puppy. He's incredibly cute and awesome, and it gives you something to smile at every day to take away from the stress and the ups and downs of owning two companies.

Eric Siu:
I really want a dog but I want a dog that doesn't take craps. That's the only downside, so it sounds like the upside is much more worth it, from what I'm hearing.

Nathan Hirsch:
Honestly, I am so lucky. We got this dog at a pound. We had no idea what to expect. We were expecting the worst. He's incredibly well behaved. He's more well behaved than any puppy I've ever met.

Eric Siu:
My ops. guy, he brings his dog into the office sometimes. This dog does not bark and will not complain about anything. He'll just sit there the whole time. That's the ideal dog. I would pay a premium on that. Interesting thing. Your team's been remote for the last, basically since you started doing business, right?

Nathan Hirsch:
Yeah. I actually opened an office around year five. It seemed good in theory but I just added overhead to a business that didn't need it. It was a drop shipping business. It was kind of cool to have my own office. I could hire employees that could drive-in every day, but ended up being one of my worst business decisions. Something that I learned a lot from. I quickly went back to remote, and both my companies are run remote now.

Eric Siu:
I think you made a really good point. You said like the office if you need it, right? It depends on the business I think, because when I was at Treehouse, which actually does have an Orlando office. When I was at Treehouse a while back, 60% of our team was remote. Most of our culture was an engineering driven, design driven culture, so it works out well, right? When I took over this agency I tried to switch everything over into remote, so it's a marketing agency, right? That didn't work out for us. It totally flipped the culture. I learned my lesson there. But now I'm seeing when we're actually in the office, we get that, "Oh, what did you think about this?" You get that collaboration when you're part of an agency where you have to come up with ideas. It helps, right? But we still work remote two days a week. I think when people are like, "Should we do remote? Is remote better? Is it worse?" I think the answer is it depends on the business. What are your thoughts around that?

Nathan Hirsch:
Yeah, exactly like you said. A lot of people struggle with building a company culture when they are remote. It's something that I take a lot of pride in. It's something that I've worked really, really hard on. I give my business partner Conner all the credit in the world. He's the one that's really pushed culture since we got to year three or four. He's been working with me on both companies. Our company culture with our 20-person internal team is great. I would put it against any people that are in the same building.


You wouldn't even know that most of them had never even met before and they'd been working together for years. They come in with a great attitude and it's fun. They get stuff done and they're cracking jokes. It's just a blast every day to work with, but that took a lot of time and energy. I've seen a lot of clients struggle with it as well. It's something that I've written blog articles about on the FreeeUp blog. We have an online hiring mastermind group that we post a lot of content in to help people. Because the way you reduce turnover, the way you motivate people, and the way you get the most out of your workers is by having great culture. No matter whether you're remote or in person, you have to find a way to keep making the culture better and better.

Eric Siu:
What do you guys do around remote culture from a tactical standpoint? People want like, "Give me something to do." What do you guys do?

Nathan Hirsch:
Sure. It all comes back to the beginning, right? When we're hiring, we're looking for a specific kind of person. We're looking for someone with that workaholic attitude. Someone that really enjoys working, that isn't just doing it for the paycheck. Someone who's passionate about what they do, because if you hire that bad egg, that bad apple, they can make a huge dent in your culture and really ruin it for everyone else. It starts in the front end. Then when you get in, it really trickles from the top down.


Conner and my personality, the way we talk to people, the way we treat people, trickles down to our assistants, who then interact with the new members of the company. We have an onboarding process that they go through. We teach them the dos and the don'ts. We almost vet them after they've already been vetted to make sure they really are a good company culture fit. From there it's all about creating an environment where honesty and feedback is appreciated. We don't want anyone to be scared of Conner and I because we're the boss and we're going to yell at them. We want them to tell us when we're doing something good, and when we're doing something bad, and creating that honest environment.


Then the end of it is just treating people well and telling them when they did a good job. Giving them recognition in the company when someone completes a project. Even when we're having a bad week we'll tell people, "Hey, you know what? Last week X, Y, and Z happened. Here are the goals for the next week." Everyone's just 100% on the same page. They know that we're going to be fair, that we want to hear them out. It really trickles from the top down.

Eric Siu:
What's one new tool that you've added in the last year that has added a lot of value? For example, might be Dropbox.

Nathan Hirsch:
Yeah, that's a good one. I started using JIRA. I don't know if you've heard of it. I also think I might be pronouncing it wrong. It might be jeera. We started using that for development because it was great when we were having one or two developers and it was easy to stay organized. Now that we have a bigger team, it's kind of all over the place and everyone has their own style. I started using that. It's not the cheapest tool in the world but it's very efficient and it gets stuff done.

Eric Siu:
Great. What's one must-read book you'd recommend to everyone?

Nathan Hirsch:
I'm a big customer service guy. That's my background. When I was in college I worked at Firestone. They really preached it to me from day one, which gave me a huge advantage when I worked as a seller on Amazon and when I started my Amazon business. I always recommend Zappos, the Pursuit of Happiness, where they just talked about how customer service needs to be the backbone of your company. We talked a little bit about this a little already, how your first 100, 500 clients are so key and making them happy. If you don't understand customer service, if you don't understand what goes through a customer's head, you're never going to be able to do that effectively.

Eric Siu:
What else do you learn from? What's one blog or podcast that you tune into all the time?

Nathan Hirsch:
Check out Tracy Hazzard. She has an awesome podcast. She interviews some really great people. She does a lot with 3D printing, which has nothing to do with what I like doing, but it's kind of fascinating for me. She also just has a lot of top business owners. I met her in person at CEO Space last week, after being at her podcast not too long ago. She's had a lot of great guests that I've actually been able to connect with. I definitely recommend checking it out. She actually has three podcasts, but two of them are private. Check out the public one.

Eric Siu:
Cool. What's CEO Space?

Nathan Hirsch:
CEO space is a community of business owners that come together. They have different events in Orlando, and California, and all these different places. You come in and you pretty much tell people what you're looking for. Whether it's investors, or clients, or just strategy sessions. They run workshops. I actually got asked to be faculty there. I went there last week to get mentored under other faculty. Then I'm going to be guest speaking and running workshops there in a few months. They bring experts, whether it's patent attorneys or accountants, or people that have built five businesses to come in and talk to new entrepreneurs, and even people that maybe are a few years in it and are looking for the new way to pivot. It's kind of cool.

Eric Siu:
Awesome. What's the best way for people to find you online? This has been great Nathan.

Nathan Hirsch:
Yeah, so I'm pretty easy to contact. Whether it's Skype, Instagram, Facebook, if you go to FreeeUp.com, with three e's, my calendar is right on the site. You can book an appointment with me. I'd love to talk to you about your business. If you mention this podcast, you get a dollar off your first Worker Forever. You can sign up right on the site. It's free with no obligation. You can check out the FreeeUp blog. The online hiring mastermind group, and my book, Free Up Your Business: 50 Secrets to Bootstrap Million Dollar Companies.

Eric Siu:
Nathan, thanks so much for doing this.

Nathan Hirsch:
Thanks for having me Eric.

Speaker 2:
Thanks for listening to this episode of Growth Everywhere. If you loved what you heard, be sure to head back to growtheverywhere.com for today's show notes, and a ton of additional resources. But before you go, hit the subscribe button to avoid missing out on next weeks value-packed interview. Enjoy the rest of your week and remember to take action and continue growing.


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